Review: Round Japanese Aviator Glasses – Incredible Lenses, Zero Customer Service
Review: Round Japanese Aviator Glasses – Incredible Lenses, Zero Customer Service
Finding the absolute best online place to buy prescription glasses is a gamble. You hear stories about cheap frames and wrong prescriptions. I decided to take the jump and order the specific pair I wanted: the Round Japanese Aviator Eyeglasses with a lightweight titanium frame.
I've been using these specific online prescription glasses for 90 days. Here's my day-by-day breakdown of the ordering mess, the surprisingly great product, and the customer service nightmare that almost ruined the whole deal.
Before diving into the timeline, here is what you need to know immediately:
- The quality of the frames and lenses is excellent. Superior to expensive chains.
- The Customer Service is the absolute worst I have ever dealt with.
- Do not pay extra for fast shipping. Seriously, don't do it.
Day 1: First Impressions and Ordering
The ordering process itself was easy. I input my prescription. I chose the titanium frames because I needed something light. The cost was low compared to my local eye doctor. This made me feel a little suspicious. I added the premium coatings—water and fingerprint protection—because I hate cleaning lenses all day.
The Express Shipping Scam
I needed the glasses fast. I paid extra money for express shipping. They promised fast delivery. This was my first and biggest mistake.
The timeline given was totally fake. They said 7-10 days. It took several weeks. When you ask them where the glasses are, they give you a stock answer. They say, "There was an issue with the product so it had to be remade." This is garbage. They use this excuse for everyone who complains about shipping.
Week 1: Getting Used to Them
The glasses finally arrived. I ripped the package open, fully expecting thin, cheap quality based on the wait time and the low price. I was completely wrong.
Quality Shock
The frame is solid. It is lightweight but feels durable. The lenses were the real surprise. I have bought glasses from major, expensive stores before. These lenses are superior. They are clearer and sharper than what I got from Lens Crafters last year. That is saying a lot.
The special coating I paid for worked great. It repels water. Fingerprints wipe off easily. This was a wise choice.
| Feature | My Expectation | Actual Result |
|---|---|---|
| Titanium Frame | Thin/Cheap | Lightweight and Sturdy |
| Lens Clarity | Average/Blurry | Superior, Very Clear |
| Shipping Speed | 7-10 Days (Express) | Weeks (Massive Delay) |
Month 1: Daily Use and Bifocal Check
I wear these glasses all day, every day. The frames are comfortable. The aviator style fits well. I need bifocals, specifically the traditional Lined Bifocal, not the progressive kind. This company is one of the only online places that offers the lined bifocal, which is my preference.
The Bifocal Problem
The vision correction is perfect, but the height of the bifocal line feels a little low. I am still adjusting to it. This is a common issue when ordering bifocals online, especially if you haven't been measured properly.
The company uses a standard height for the bifocal. This standard height is not right for every person. The true height needs to be measured exactly for your eyes.
I started looking at other styles because I thought maybe a different frame size would fix the bifocal issue. This company offers so many frames, and if you are interested in browsing different options, you can check this specific category for women’s frames.
Action Steps for Bifocal Users
- Go to your eye doctor.
- Ask the doctor to measure the correct bifocal height (This is a 1:1 measurement).
- Send that exact measurement to the glasses company when you order.
Month 3: Long-Term Verdict and Customer Service Hell
Three months in, the titanium frame has held up perfectly. No bending, no scratches, and the lens coatings are still working great. This is definitely one of the best online place to buy prescription glasses for quality alone.
However, the customer service situation remains toxic. This is why my rating dropped so much.
The Communication Barrier
They have no one to help you. It is laughable.
- If you email them, you will not hear back.
- If you use the online chat, they pretend to transfer you to a "live agent." This agent is fake or useless. They cannot solve anything.
- They actively block negative reviews on their own site. I tried to leave a review where my glasses were listed, and it simply would not work.
It is a shame. They have a product that could dominate the market. But they fail because their customer service is non-existent. It is really piss poor. I actually changed my rating from 3 stars down to 2 stars just thinking about the wasted time trying to reach them.
Important Note on Returns (This is True)
I read reviews that said you could only return one pair of glasses. This is not true. I have sent back three pairs trying to find the perfect fit, and they fully refunded my money on every single one. You just need to be reasonable and send them back within the 14-day window. If you wait 15 days, you are stuck because they have nobody to help you process an exception.
Would I Buy Again?
YES. But only under strict conditions.
If I knew my measurements exactly—especially the bifocal height—and was completely confident in the frame size, I would buy from them again. The quality of the lenses and the frame is outstanding, far better than expensive local chains.
I would order another pair of these Round Japanese Aviator glasses. But I would never attempt to contact them. I would treat the ordering process like dropping a note in a black hole: send the money and wait for the glasses to magically appear weeks later.
If you need hand-holding, help with prescription details, or fast shipping, look elsewhere. If you want a superb lens for cheap and can handle a long, frustrating wait, this is the best online place to buy prescription glasses.
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